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Shipping & Returns 

Shipping Policy

Pricing

Most US orders under $75.00 (USD) will have a flat shipping rate of $3.95 which includes standard domestic ground shipping. Occasionally, we offer promotions for reduced shipping rates. Orders over $75.00 receive free shipping (standard domestic ground shipping). Expedited shipping may be available, and will appear as an option during check-out. Shipping policies are subject to change at any time, and will apply to items in carts that have not checked out prior to the change.

 

For international orders, actual shipping costs will apply. VAT and other applicable import taxes are the responsibility of the buyer.

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When will you ship my order?

We are a small business, and value our employee’s family lives. We are not open for order fulfillment on Saturdays, Sundays, or holidays. Orders placed online during these times will be filled beginning the next available weekday. Please allow up to two business days for orders to be filled, and additional time for your item to arrive via shipping. NOTE: Due to COVID-related supply chain limitations and postal delivery delays, there may be an additional few days before orders are fulfilled and arrive. These delays are beyond our control, and we appreciate your understanding.

Return & Exchange Policy

At Superior Dry Goods, we really want you to be happy with your purchase. If your product is defective, or you are unhappy with your item in the first 30 days after you receive it, please email info@superiordrygoods.shop with the order number and “Return Request” in the heading. Include a description of your concerns (pictures may be requested in some cases).  All items, unless specified by Superior Dry Goods, must be returned to us before a refund or store credit is delivered. If, upon inspection, the item is found to be defective and Superior Dry Goods is responsible for the defect, a refund or replacement will be offered (including shipping, if applicable). If the item is not defective, but is just not what you expected or you do not like it, we may (at our sole discretion) choose to offer either a store credit or a replacement, and you will pay for both the original, return and replacement shipping. In some cases, such as special orders, wholesale and bulk orders, or custom orders, refunds or replacements may not be possible.

 

Exceptions to the return policy:

Any product that has been affected or damaged due to outside temperatures during shipping (or after arrival) is not covered by our return policy. If your balm arrives damaged by heat or cold due to handling by the shipping carrier, please email info@superiordrygoods.shop and describe the situation. Please read more about our balm and butters here.

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